Privacy Policy

1. Introduction

Pixol Studio, LLC (“Pixol,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://pixol.ai (the “Website”), use our professional product photography services (the “Services”), or otherwise interact with us.

By accessing the Website or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not access the Website or use the Services.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with us, we may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, mailing address, company name
• Commercial Information: Records of Services purchased or considered, project details, product information, order history, invoices
• Financial Information: Billing name and address, payment method details. All payment processing is handled by third-party payment processors — Pixol does not store full credit card numbers or sensitive financial account information.
• Professional Information: Company name, title, website URL, industry, business type
• Communications: Emails, messages, phone call records, feedback, and other correspondence with us
• Client Materials: Product descriptions, brand assets, and other materials you provide in connection with the Services

2.2 Information Collected Automatically

When you visit the Website, we and our third-party service providers may automatically collect:

• Device Information: Browser type and version, operating system, device type, screen resolution
• Usage Information: Pages visited, time spent on pages, referring/exit pages, click patterns, navigation paths
• Network Information: IP address, approximate geographic location (city/state level)
• Cookies and Tracking Technologies: See Section 8 for details

2.3 Information from Third Parties

We may receive information about you from:

• Business partners who refer you to our Services
• Payment processors (e.g., Stripe, PayPal) who handle your transactions
• Analytics providers (e.g., Google Analytics, Microsoft Clarity) who help us understand Website usage

3. How We Use Your Information

We use personal information for the following purposes:

• Providing Services: Fulfilling project orders, communicating about your project, delivering content, processing payments, and managing your account
• Communication: Responding to inquiries, providing customer support, sending project updates, and transactional notifications
• Marketing: Sending promotional communications about our Services, with your consent or as permitted by law. You may opt out at any time (see Section 9).
• Website Improvement: Analyzing usage patterns, improving the Website, and developing new features and services
• Quality Assurance: Monitoring and improving the quality of our photography services and customer experience
• Security: Detecting, preventing, and addressing fraud, unauthorized access, and other security issues
• Legal Compliance: Complying with applicable laws, regulations, legal processes, and enforceable governmental requests

4. How We Share Your Information

We do not sell your personal information.

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

These providers are contractually obligated to use your information only to perform services for us and to maintain appropriate security measures.

4.2 Business Transfers

If Pixol is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or governmental inquiries.

4.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others; to investigate fraud; or to respond to a government request.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”).

5.1 Your Rights

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share your information. You may make this request up to twice in a 12-month period.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions (such as completing a transaction, detecting security incidents, or complying with legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Pixol does not sell your personal information. If this practice changes, we will update this Privacy Policy and provide an opt-out mechanism.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use and disclosure of your sensitive personal information to purposes necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

5.2 How to Exercise Your Rights

To submit a request, contact us at:

• Email: info@pixol.ai
• Subject line: “CCPA Privacy Request”

We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf with proof of authorization.

We will respond to verified requests within 45 calendar days. If we need additional time, we will notify you (up to an additional 45 days).

5.3 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

5.4 No Sale of Personal Information

Pixol has not sold personal information of California consumers in the preceding 12 months and does not currently sell personal information.

6. Nevada Privacy Rights

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information. Pixol does not currently sell personal information as defined under Nevada law (NRS 603A). If this changes, we will provide an opt-out mechanism.

7. Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws may have additional rights regarding their personal information. If you are a resident of one of these states, please contact us at info@pixol.ai to exercise your rights.

8. Cookies and Tracking Technologies

8.1 What We Use

• Google Analytics (GA4): We use Google Analytics to analyze Website traffic and usage patterns. Google Analytics uses cookies to collect information about your activity on the Website. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.
• Microsoft Clarity: We use Microsoft Clarity to understand how visitors interact with our Website through session recordings and heatmaps. Clarity uses cookies and may collect device and usage information. For more information, see Microsoft's Privacy Statement.
• Essential Cookies: Required for the Website to function properly (e.g., maintaining your session, security, form submissions).
• Marketing Cookies: We may use cookies to deliver relevant advertisements and track marketing campaign effectiveness. These are only used with your consent where required by law.

8.2 Your Cookie Choices

Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse all cookies or to alert you when a cookie is being set. However, some features of the Website may not function properly if cookies are disabled.

8.3 Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) feature. The Website does not currently respond to DNT signals. If a uniform standard for responding to DNT signals is adopted, we will update this Privacy Policy.

9. Your Choices

9.1 Marketing Communications

You may opt out of receiving marketing emails from us by:

• Clicking the “unsubscribe” link in any marketing email
• Emailing us at info@pixol.ai with the subject “Unsubscribe”

Even if you opt out of marketing emails, we will still send you transactional communications (project updates, invoices, service notifications, and responses to your inquiries).

9.2 Account Information

You may request to review, update, or delete your personal information by contacting us at info@pixol.ai.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services you have requested
• Maintain your account and project records
• Comply with our legal and tax obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods:

When personal information is no longer needed, we will securely delete or anonymize it.

11. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include:

• Encryption of data in transit (TLS/SSL)
• Secure cloud storage with access controls
• Limited access to personal information on a need-to-know basis
• Regular security assessments

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

12. Data Breach Notification

In the event of a data breach involving your personal information, Pixol will:

• Investigate and contain the breach as quickly as possible
• Notify affected individuals in accordance with applicable state and federal data breach notification laws
• Notify the appropriate regulatory authorities as required by law
• Take steps to mitigate any potential harm

Notification to affected individuals will be made without unreasonable delay, and no later than required under applicable law (e.g., 60 days under Texas law, 72 hours for certain categories under CCPA regulations).

13. Children's Privacy

The Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at info@pixol.ai.

14. International Data Transfers

Pixol is based in the United States. If you access the Website or use the Services from outside the United States, your personal information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Website or Services, you consent to the transfer of your information to the United States.

15. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. For significant changes, we will provide notice through the Website or by email. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us at:

For CCPA requests: Email info@pixol.ai with subject line “CCPA Privacy Request”

Studio locations:

• New York: 484 52st, Apt 2B, Brooklyn, NY 11220
• Texas: 401 Westinghouse Rd, Apt 12301, Georgetown, TX 78626