Please read these Terms of Service (“Terms”) carefully before using the https://pixol.ai website (the “Service”, “Website”) operated by Pixol Studio, LLC, a Texas Limited Liability Corporation (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service, using the Content produced by the Service or shipping Merchandise to us, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.
Merchandise
You are responsible for the costs of shipping your Merchandise to and from our office, including any necessary insurance. We are not responsible for loss, damage, or delays that occur during transit by postal services or couriers.
Prohibited Items: You are not allowed to send us any Merchandise that contains narcotics, illegal drugs, controlled substances, dangerous weapons, firearms, explosives, dangerous chemicals, obscene or pornographic materials, or anything unlawful to possess in the States of Texas, New York, or the United States.
Shipping of Merchandise to Us:
Ensure packages are carefully packed for protection during transit.
Include a clearly written order number, provided via email upon placing the order.
Ship packages to our locations:
New York (Only after confirmation from us): Brooklyn, NY
Texas: 2600 Scofield Ridge Pkwy, Apt 523, Austin, TX 78727
Return Shipping: Notify us upon receipt of the ordered Content if you require return shipping. Provide a physical address within the USA. The cost of return shipping and handling will be quoted prior to shipment. All return shipments are subject to our limitation of liability.
Limitation of Liability for Merchandise: Our liability for any damage to or loss of Merchandise while in our possession or during return shipment is limited to a maximum of $500 USD total lifetime aggregate. For Merchandise valued over $500 USD, we recommend purchasing insurance for loss or damage while in our possession and during transit.
Storage: We can store your Merchandise free of charge for up to 30 days after project completion. Afterward, arrangements must be made for return, pick-up, donation, or disposal. If we cannot confirm your preferences, Merchandise will be subject to our Abandonment policy.
Donating or Discarding Merchandise: Inform us if you do not want the Merchandise returned. We will donate or discard it without offering compensation or credit. The choice of recipients or disposal method is at our discretion.
Abandonment: If we cannot confirm return arrangements, including shipping information and/or payment for return shipping within 30 days after order completion, you agree that all rights to the Merchandise will be transferred to us. The Merchandise will be donated, discarded, or sold, and you will not receive compensation.
Purchases
When making a Purchase through the Service, you may be asked to supply relevant information, including credit card details, billing, and shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment methods in connection with any Purchase; and (ii) the information you supply is true and complete.
We use third-party services for facilitating payment and completing Purchases. By submitting your information, you grant us the right to provide the information to these third parties as per our Privacy Policy: https://pixol.ai/privacy-policy/.
We reserve the right to refuse or cancel orders for various reasons, including but not limited to product or service availability, errors in description or price, or for suspected fraud or unauthorized transactions.
Pricing Policy
Our current pricing is published on our Website's order page. Prices are subject to change without prior notice. Other services not listed may have pricing disclosed before work commences.
Refund / Money Back Policy
Payments are refundable under certain conditions:
Rush Projects: Only the rush fee portion is refundable if a rush order is not completed by the deadline.
Cancellation within 24 Hours: Orders can be canceled within 24 hours of payment by emailing info@pixol.ai. Rush orders cannot be canceled.
Invoice Errors: If an overcharge occurs due to an invoicing error on our part, we will refund the overcharged amount.
Refunds are processed using the same payment method.
Production Process
Alterations and Accuracy: We may make necessary alterations to the Content. This includes color adjustments, dust removal, and other modifications as necessary. While we strive for accuracy, we do not guarantee that the Content will be a flawless representation of your Merchandise. It's your responsibility to ensure that the Content meets your needs and does not misrepresent the Merchandise.
Custom Requirements: You may provide specific requirements for your order, such as lighting, arrangement, and editing. These requirements must be clearly communicated upon order placement. By making the payment, you agree that the requirements accurately describe the work to be performed. If no requirements are provided, the creative direction will be at the discretion of our production team.
Review Period: After project completion, you will receive access to view and download the Content. You have up to 10 business days to provide feedback. After 10 business days without communication, your order will be considered complete, and Merchandise will be returned, donated, or discarded as requested.
Reshoot Policy: Clearly specify your photography requirements in the order form. If we fail to adhere to these specifications, we will redo it at no extra cost. Changes in requirements or additional requests beyond the initial order may incur charges according to our Pricing Policy. Minor post-production adjustments are provided free of charge.
Delivery
The Content will be delivered via Google Drive. Access will be provided for you to view and download completed work. We are not responsible for issues related to the availability, security, or confidentiality of the Content on Google Drive. Content will be stored for 365 days after order completion, after which we are not obligated to archive or store it.
Intellectual Property
The Service and its original content, features, and functionality are the exclusive property of Pixol Studio, LLC and its licensors. Our trademarks and trade dress may not be used without prior written consent.
License and Permitted Use of Content: Upon full payment, we grant you the rights to use the Content, which includes:
Perpetual, exclusive, worldwide, unlimited use.
Creation of derivative works, with the original Content remaining our copyrighted material.
Prohibited uses include illegal activities, defamation, harassment, pornography, or violation of third-party intellectual property rights.